Cancellation and Return Terms
If you wish to return your item, the original packaging must be undamaged, the item must be unused, and the tags must remain attached.
Return shipping costs are the responsibility of the buyer (customer). You may create a request and ship the item to our address within 14 days from the delivery date.
Recipient Company:
Miss Diamond
Return Address:
Mesihpasa Mah. Sait efendi Sok. No:9 Fatih / Istanbul / Turkey
Once the item and its invoice reach us, the required inspection will be performed, and approved refunds will be processed by our finance department within 30 days.
Returns and exchanges are not accepted for international orders. For international shipments, potential additional costs such as customs duties are the responsibility of the buyer.
Return shipping fees must be covered by the buyer. Packages sent with cash on delivery (receiver pays) will not be accepted and will be returned to the sender.
For orders listed as "Shipped" in the My Orders section, you must submit a return request rather than a cancellation. In this case, simply choose the relevant subject in the contact form and send us a message containing your reason for cancellation along with your contact information.
Refund Payments
Once your item reaches us, its compliance with the return conditions will be inspected by our Customer Service team.
Following an item return or cancellation, the refunded amount will be issued according to your original payment method.
If payment was made by credit card, the refund will be credited to your card account.
Refunds for payments made via Wire Transfer/EFT or Cash on Delivery will be credited to your bank account. You can provide your IBAN by calling our customer service hotline at +90 552 850 40 00.
The time it takes for the refund to reflect on your card or bank statement may vary depending on your bank.
If you paid in installments using a credit card, the full amount will be refunded to your credit card's bank in a single payment by us. Following this step, the bank will credit and debit this amount on your card statement as monthly installment payments. This process continues for the duration of the installment period.
RETURN AND EXCHANGE POLICY
At Miss Diamond, we aim to offer our customers a secure and transparent shopping experience. Return and exchange transactions for purchases made on our website are conducted within the framework of the following conditions.
1. Right of Withdrawal and Return Period
Under relevant legislation, customers may exercise their right of withdrawal without stating any reason within 14 days from the date they receive the item, for products where the right of withdrawal applies.
The exercise of the right of withdrawal must be notified to us in writing or via a durable data carrier within the specified period.
2. Condition of the Item to be Returned
The item to be returned should preferably be sent back in the condition it was received, along with any accessories and other parts delivered with it.
It is recommended that products are tried on solely for evaluating size, fit, appearance, and characteristics.
If the item exhibits conditions caused by usage that could affect its resale value or marketability, such as:
- stains,
- odors,
- perfume or deodorant marks,
- makeup/foundation marks,
- tears or unraveling,
- damage to stones, beads, sequins, or accessories resulting from use,
- fabric deformation resulting from use,
- alterations, hem trimming, or similar modifications,
the condition of the item will be evaluated separately, and rights and obligations arising from applicable legislation remain reserved.
We kindly request that products are not allowed to come into contact with makeup, perfume, or similar substances while being tried on.
3. Evening Wear and Delicate Items
Evening gowns, items with embellishments, beads, sequins, embroidery, and delicate fabrics must be tried on with extra care regarding signs of wear.
Products should only be tried on to check size and fit; they must not be worn for special occasions, events, photoshoots, or similar purposes.
Transactions involving used items or items damaged by the customer will be evaluated considering the item's condition and applicable consumer legislation.
4. Size Selection
The fit and fabric structure of each product may vary. Therefore, we recommend carefully reviewing the size and measurement details on the product page before placing an order.
Customers who are unsure about sizing may request sizing advice from our customer service before placing an order.
Sizing guidance is advisory only; the final size selection rests with the customer and does not waive the statutory right of withdrawal.
5. Exchanges
For customers requesting a size or color exchange, assistance will be provided subject to stock availability of the requested item.
Exchange requests depend on inventory. If the requested size or color is out of stock, alternative options may be offered to the customer.
6. Custom-Made or Altered Products
For products prepared specifically according to customer requests or personal needs, statutory exceptions to the right of withdrawal may apply.
Upon explicit request of the customer, products that are:
- tailored to custom measurements,
- cut or shortened in length,
- taken in or expanded,
- altered at the sleeves, waist, bust, or other areas,
- modified from their standard retail condition per customer request,
- custom-produced or personalized for the customer
may be categorized as custom-made items by nature and may fall outside the scope of the right of withdrawal where permitted by law.
Customers will be provided with necessary information prior to performing such modifications.
7. Defective or Faulty Products
In the event that an incorrect, missing, or defective product is delivered, we kindly ask our customers to contact us.
Consumers' statutory rights regarding defective goods remain reserved. Legal rights arising from defective products cannot be limited by this policy.
8. Return Notification and Shipment
Return notifications must be communicated to us within the withdrawal period.
Following the withdrawal notice, the product must be shipped back to us within the timeframe specified by law.
The return shipment method, contracted courier details, and any legally compliant return shipping costs apply according to the pre-information conditions provided to the customer prior to order placement.
9. Refunds
Provided that the return conditions and relevant legal requirements are met, refunds will be issued in accordance with the timeframes and methods specified in current legislation.
Unless provided otherwise by law, refunds will be processed via the same payment method used by the customer during purchase.
Due to bank processing times, it may take additional time for the amount to reflect in the customer's account or card statement.
10. Colors, Screen Displays, and Product Appearance
We strive to display the actual colors and details of our products as accurately as possible.
However, due to display settings, screen brightness, and studio lighting on mobile phones, computers, and other screens, slight color tone variations may occur between the screen display and the actual item.
We recommend carefully reviewing product descriptions regarding fabric, dimensions, fit, and other specifications before ordering.
11. Statutory Rights
This policy does not intend to eliminate or restrict consumer rights arising from Law No. 6502 on Consumer Protection, the Distance Contracts Regulation, and other applicable legislation.
In the event of any discrepancy between any provision of this policy and mandatory legal provisions, the provisions of the relevant legislation shall prevail.