Frequently Asked Questions
About Our Products
Are the exact items shown in the photos being sent?
The products you see on our website are the exact items we ship to our customers. Detailed and exclusive photo shoots are conducted with our products to ensure colors are displayed accurately.
Where are the products manufactured?
Our products are of Turkish origin and are manufactured in our own factories and workshops when required.
How can I care for and store the product I purchased?
You can clean your purchased item by having it dry cleaned after use. Due to the fabric characteristics and accessories used on the garments, they are not suitable for home machine washing.
Do you offer custom-made/tailored dress designs?
Our custom dress design services are not active yet. We are continuously working on new projects to ensure the satisfaction of our valued customers.
Are chemical substances used in your fabrics and accessories?
Both fabric and dress accessory production involve certain chemical processes. This is standard in the industry. However, to prevent any harm (irritation, allergies, etc.) from fabric and accessory contact with human skin, we choose materials that pass specific quality standards and appropriate testing.
Who designs the dresses?
The designs of our products are created by expert stylists within our company's dedicated design department.
What happens if the model I want is out of stock?
Our products are generally manufactured in high volumes both in terms of sizes and stock levels. For this reason, sizes or models that sell out completely are not re-manufactured.
How are the purchased items protected during the delivery phase?
From production to sale, our products are kept on hangers and packaged inside our warehouses. When your purchased product is shipped, it is packed with the same care before being handed over to the courier service. Moving forward, both our company and our partner delivery services guarantee that your item will reach you cleanly and safely.
Do you have a physical store where we can see the products? Where is it?
Our sales take place via www.missdiamond.com.tr.
About Orders
How can I place an order?
You can browse hundreds of styles that suit your taste on www.missdiamond.com.tr, choose your preferred item, enter the correct size and order quantity, and add it to your shopping cart. Once your shopping is complete, go to your cart, fill in your address and delivery details respectively, and securely finalize your payment at the checkout screen to complete your order.
Can I order from abroad?
Our international customers can currently place orders exclusively on a wholesale basis (provided there is a minimum of one full-size series per product). Unfortunately, we do not offer international retail shipping at this moment. Our international retail sales will launch very soon.
Can I order more than one item at a time?
With the add-to-cart application on www.missdiamond.com.tr, you can browse the site as much as you like, add your preferred sizes of the styles you like into your cart, and purchase multiple items at once.
How can I be sure about the fabric and quality of the products?
Our products are locally made using materials sourced from the industry's highest quality fabric and component suppliers. Additionally, during the sewing phases where fabrics transform into dresses, our expert teams work meticulously down to every detail for you. Before hitting the market, our products go through several quality control phases, where wearability and true sizing are tested on live models. As a final step, photographs are captured by a professional shoot and modeling crew to present them to your taste.
How should I choose my size?
When you enter the size calculation system on www.missdiamond.com.tr, there is a helper page where you can easily measure yourself at home using a tape measure. This page guides you on how to measure specific parts of your body and what to look out for while doing so. Entering the resulting numbers for your waist, chest, hips, etc., will give you your most compatible size range.
How can I find the dress I am looking for?
When you click on the magnifying glass icon located in the upper left corner of our site, you can search for words related to any feature and find your desired model from the results. For instance, you can find the product you want using terms like "Glittery", "Mermaid", or "Ecru".
How many days does it take for my order to be delivered?
Your order is prepared and handed over to the shipping company by us within 2 business days. The remaining duration can vary depending on the delivery company and the location of the recipient.
Can I make changes to my order?
As long as your order has not been handed over to the shipping carrier, you can request modifications by contacting us via live support or the customer service section on our site.
How can I obtain the invoice for my order?
The invoice/waybill for your order is delivered inside your incoming shipping package.
What happens if the recipient is not present at the time of delivery?
This phase is generally handled by our courier company. If the delivery driver cannot find you at your address, they will call the contact number provided to inform you, and the item will either be re-routed for delivery or kept at your local courier branch for you to collect.
About Payment
How can I pay for my order?
You can click the checkout button in your shopping cart and make your payment on the secure screen the site directs you to.
What are the payment methods?
You can pay via credit card, debit card, bank transfer/EFT, or cash on delivery options.
Which banks' cards can I use to pay?
You can shop as you please on missdiamond.com.tr using cards from all banks.
Is your payment system secure for credit card or wire transfer transactions?
Our system never saves your card details during credit card or wire transfer processes. When your card information is entered correctly during checkout, the screen you are directed to is a channel-validated secure setup, also known as the 3D Secure system. In other words, your payments are safely carried out using the CVC verification code known only to you or a confirmation number sent directly to your phone.
Are installment options available?
The installment options determined by your bank will be shown to you on the payment screen.
Do you have a cash on delivery option?
Yes, you can pay for the items you purchase using the cash on delivery method.
What is an e-invoice?
An e-invoice is an invoicing system that is not printed on paper but is delivered electronically to the buyer and seller via email by our servers. It is a widely used method around the world to eliminate paper waste and minimize environmental impact.
How can I receive my e-invoice? Is it possible to have it sent to my email address?
Your e-invoice is automatically sent to your email address based on the information you provided to us.
In which cases is an e-invoice used?
An e-invoice holds the exact same status as any printed paper invoice. It is the primary document required for returns, exchanges, and cancellations.
Can I process a return using an e-invoice?
Yes, returns are accepted with an e-invoice.
About Delivery
Within what hours will my order be delivered?
Your order will be delivered within the standard working hours determined by the courier company.
Is shipping free? How much is it?
Shipping is free for your purchases and exchanges; however, for returns, the shipping fee belongs to the customer.
Which shipping companies do you work with?
We work with Yurtiçi, MNG, Aras, and Sürat Kargo.
How many days is the delivery period?
Your product will be delivered within the day range specified by the courier company (it usually takes 3 business days).
Can I track my order?
As a company, we send you an informational SMS/email when we hand over your package to the courier. We also share your tracking number, allowing you to follow up on your delivery by checking with the courier company during the rest of the process.
Do you deliver on Saturdays/Sundays?
Shipping providers deliver during weekday business days. They operate until 13:00 on Saturdays and mostly do not go out for distribution on weekends.
Is international shipping available?
We provide international shipping services strictly for wholesale purchases.
Do you provide notifications upon order dispatch?
When your item is handed over to the courier company by us, you will be notified via SMS/email and your tracking number will be sent to you.
About Cancellations/Returns
How long is the return window?
You can return your items within 7 business days at the latest after receiving the product.
What are the return conditions?
You can process your return using the invoice/waybill included in your package. The dress and its packaging sent to you must not have sustained any damage. The protection/security seal strip on the dress must not be removed, and the item must be completely unused. Our company is responsible for defects originating from manufacturing or quality control issues.
Can I cancel my order?
You have the right to cancel your order from the moment it enters our system until it is handed over to the shipping company. You can request a cancellation via the live support section on our site or by calling our customer service line.
What are the cancellation conditions?
Your order must not have been handed over to the shipping carrier yet. Once delivered to the courier, the product leaves our system, and for the remainder of the process, your right to return applies instead of cancellation.
How and when is a refund issued?
Per the decisions made by the banking association and legal procedures, credit card refunds for cancelled or returned orders are credited back to the cardholder's credit card within 2 to 7 business days. This is the standard procedure applied by banks to all member businesses and individual clients; refund actions do not reflect back onto a credit card within the same day. The remaining process of your refund, which is initiated by us, is managed and concluded by the bank. You can find detailed information regarding the process and timelines from your bank's customer services.
The product I ordered turned out to be defective, what should I do?
To resolve the issue, you can speak with our customer service team and return the product along with its invoice accordingly.
How can I contact you?
You can reach us during working hours via the customer service numbers listed on our site or write to us through our live support section.
I noticed my item was damaged during the delivery phase, what should I do?
To find a solution, you can call our customer service department to report the issue. Following the necessary evaluations with the shipping company, our teams will get back to you with solutions.
My invoice/waybill is lost, how can I proceed?
Returns and exchanges cannot be processed without an invoice.
In which cases can I not use my right of return?
You cannot use your right of return if the invoice/waybill of the purchased product is missing, if the item has been damaged by the user, if the security strip of the product has been removed, or if you do not perform your transaction within the specified exchange/return windows.
About Campaigns and Discounts
Are there any active campaigns/discounts?
Discounts and deals are constantly added to the sale category on our website. Beyond that, you can subscribe to our newsletter to stay informed about active discounts and campaigns.
Can multiple discounts or campaigns be combined?
Different discounts and offers on our site cannot be combined.
Will my discount/campaign eligibility be valid again in case of cancellation or return?
In the event of a return or cancellation, your discount coupon will be re-credited to your account.
Do you offer discounts on bulk orders?
We do not have any additional discounts for bulk shopping purchases.
About Membership
How can I become a member of Missdiamond.com.tr?
You can sign up to the site via the register section located on missdiamond.com.tr.
Is membership free?
Our memberships do not require any fees. On the contrary, customers who subscribe to our newsletter are instantly rewarded with a 10% discount coupon.
Does signing up earn me a discount?
A 10% discount coupon is gifted not specifically upon signing up, but when you subscribe to our newsletter.
Is membership required to place an order?
You can check out as a guest visitor without becoming a member. However, if you create an account on our site before placing an order, you can easily track your order status directly through our system.
I forgot my password/username, what can I do?
You can click the forgot password button on the login screen to receive a password reset email, or you can call customer services.
Can I track my orders from my account?
If you register on missdiamond.com.tr, you can monitor the status of the orders you place directly from our system.
Can someone else order an item/size that I added to my cart? Will the item drop out of my cart?
Items added to your cart are not reserved. If a size only has one item left in stock, the first customer to confirm their cart and complete their checkout will purchase the product.
I want to stay updated on discounts and campaigns, what should I do?
By subscribing to our newsletter, you can be notified about all campaigns and discounts. You can also stay informed about deals and campaigns by following our social media accounts.
Can I cancel my membership?
You can cancel your membership on missdiamond.com.tr at any time.
I do not wish to receive emails or SMS, what should I do?
You can enter your email address and unsubscribe from the newsletter subscription list.
Do you have a mobile app?
Our mobile application is not available yet. Our teams are currently working on it to provide you with an even better customer experience.
Do you have a physical store where we can see the products? Where is it?
Our sales take place via www.missdiamond.com.tr and through our stores listed on our physical locations page.